Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Downloadable software products
• Newsletters
• Messages, invites, notifications, and any other physical mail unless otherwise requested
• Free gifts from us such as from special offers and complementary products

To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase back to the manufacturer (unless that manufacturer is the team at Crossing The Street .Art).

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Pictures that were soiled or damaged after opening their frames
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days of you being notified.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {AJBailey@CrossingTheStreet.Art}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged and only with an item of equal or lesser price. An item on sale will be treated as full price in this scenario. If you want to exchange something, send us an email at {AJBailey@CrossingTheStreet.Art} and send your item to the address we provide in our responding email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a temporary discount or “promotional” code for the value of your return. Once the returned item is received, the code will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the code to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address given to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help?

Contact us at AJBailey@CrossingTheStreet.Art for questions related to refunds and returns.